At SUN SG, we pay great attention to the privacy of our customers and are fully committed to protecting their personal information. This policy explains how we collect, use, and protect the data we obtain while providing our services.
1. Information Collection
We collect information that you provide directly to us when registering on our site or using our services. This data may include: name, phone number, email address, and other information relevant to providing the service.
2. Use of Information
We use the collected information to provide our services, improve the user experience on the platform, and personalize communication channels with you. We confirm that we do not sell or share your personal information with any third parties without your explicit consent.
3. User Rights
You always have the right to review and update your personal information. In case of any inquiries or requests for modification, please contact us through the communication channels available on the site.
4. Information Security
We take all necessary security measures and modern technologies to protect your personal information from unauthorized access or unintended use.
5. Prohibitions for Site Users
• It is strictly prohibited to use customer data abusively or for unauthorized advertising purposes.
• It is forbidden to exploit SMS services in an abusive, random, or spammy manner to others.
• It is prohibited to reuse customer data for marketing purposes or sell it for personal profit.
• It is prohibited to disclose any personal information of customers without their prior explicit consent.
• It is strictly forbidden to use offensive words or phrases in information sent to customers, and it is also prohibited to register company names that contain profanity or violations.
6. Data Modification
You have the right to modify your registered data on the platform (such as: username, email, or password) at any time you wish with ease.
You can also change the company name at any time before activating the SMS service. However, after the SMS service has been successfully activated, it requires submitting a formal request to change the name, which will be reviewed and approved by the specialized team.
7. Accounts
The management of SUN SG reserves the right to suspend or delete accounts that violate the Privacy Policy and General Terms at any time without the need to consult the account owner.
Inactive accounts for a period of more than three months are automatically deleted, after sending a prior warning message via email.
Important Note: Free accounts are automatically deleted if inactive for more than three months. Meanwhile, accounts with a paid subscription plan (such as Pro or VIP) are not deleted due to inactivity, regardless of the duration, as long as the subscription is valid. If your account is deleted and you have an active balance or SMS package, you have the right to claim it within a maximum period of three months from the date of deletion.